FAQ
Find answers to our most frequently asked questions.
Product information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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Shipping and returns
What if it doesn't work for me?
At Loopin, your satisfaction is our top priority. We stand behind the quality and effectiveness of our products, and we're confident they'll exceed your expectations. That's why we offer a 30-day money-back guarantee, so you can shop with the peace of mind you deserve.
How long does shipping take?
Orders for in-stock items typically ship within 1 to 3 business days. This may vary depending on order volume and may be longer during peak periods. You will receive a shipping confirmation email with tracking information when your item ships.
Delivery time is 4 to 6 days for Europe and 6 to 8 days for the rest of the world.
How much are shipping costs?
We offer FREE shipping to over 20 countries worldwide. If you provide your address at checkout, we can deliver! We'll also make sure to send you the correct plug type for your country.
How can I track my order?
Once your package has been shipped, we will send a tracking number to your email address.
Do you ship internationally?
Yeah!
We are proud to be a local company with international sales.
International orders are final sales!
*Shipping costs for international orders will be calculated at checkout.
What is your refund policy?
We guarantee the quality of our baby carriers. If you have any problems with your baby carrier, please contact contact@loopincarriers.com so we can help you resolve any questions or concerns.
Your satisfaction is our priority, and we are committed to addressing any concerns to ensure you and your baby enjoy the comfort and security that the baby carrier offers.
When will my order ship?
Orders for in-stock items typically ship within 1 to 3 business days. This may vary depending on order volume and may be longer during peak periods. You will receive a shipping confirmation email with tracking information when your item ships.
"Great quality stuff for everyone who is dealing with teeth pain. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, SmileEase!"
Sofia R. Alberta, Canada.